Getting help from ASC

How to make contact

Contact Centre Details

If you need to contact us via telephone our Contact Centre is open from 8am to 5pm Monday to Friday.

When your call is answered, you just need to say the name of the service or type of service you require and our automated switchboard will transfer your call. For example 'waste & recycling', 'housing', or 'libraries'. If you know the person you want to speak to, you can ask for them by name. For example 'John Jones' or 'Mr Jones'.

Contact Centre: 020 8303 7777.

EDO Contact Details

Outside of normal opening hours we operate an emergency out of hours service. Please note this service can only help with genuine emergencies which cannot wait until normal opening hours.

Out of hours service: 020 8303 7777 or alternatively 020 8303 7171.

Assessment of care needs

Description of process and links to assessment forms
How do I access ASC and make a referral (breakdown for community and hospitals)
Will I be eligible for services, and will I need to be assessed?
Detail review (annual) process and how to ask for a review

Complete a Self Assessment

Advice on how to get support if having difficulties completing

Some information here?

Links to further information

Keeping Safe

Age UK

Translating and Interpreting Services

Planning and being in control of your support

Planning your support
Description of what DP, PB and IPB are and how they are accessed (through assessment)
Brokerage function
Payment card

Links to further information

Marketplace

Social Care Institute for Excellence

Social Care Personal Assistants

Paying for your care

Financial help from the Council
Financial Assessment
Paying for my own care (text to be determined)
Paying for Residential and Nursing homes (including DPAs)
Paying for Care at home

Links to further information

Paying for Care

Citizens Advice Bureau

Financial Assessment

Marketplace

Easy Read Information

Carer

Complete a Carers Assessment